I’d give this 5 stars because this is the best shampoo for my dreads and the only one I’ll ever use, but unfortunately, the 4 bottles were only packaged in a bubble wrap envelope. The caps on two of the bottles were snapped off and broken into pieces. Another one of the bottles was dented at the base. I’m sure this damage occurred during transit. I sent the company feedback, which they haven’t responded to. I really hope they will do a better job at packaging their amazing product. This shampoo gets my hair squeaky clean with no residue.